Frequently Asked Questions — dewaxx

dewaxx requires a valid government-issued Indonesian ID — your KTP (Kartu Tanda Penduduk) is the primary accepted document. You will also need to submit a clear photograph of yourself holding the KTP (a selfie-with-ID). For withdrawals above Rp 10.000.000, proof of your nominated bank account (a bank statement header or passbook page showing your name and account number) may be requested. All documents are reviewed by our compliance team within 24 hours on WIB timezone.

No. dewaxx strictly enforces a one-account-per-player policy. Duplicate accounts — even if registered with different email addresses or phone numbers — are detected during KYC verification and will result in all associated accounts being permanently suspended. Any balances in duplicate accounts will be forfeited. If you have lost access to your original account, contact our 24/7 support team to recover it rather than registering a new one.

On the dewaxx login page, click "Forgot Password" and enter your registered email address. You will receive a secure password-reset link within five minutes. If the email does not arrive, check your spam or promotions folder. If you no longer have access to your registered email, contact support at [email protected] with your account details and a copy of your KTP so our team can verify your identity and restore access securely.

To request permanent account closure, email [email protected] from your registered email address with the subject line "Account Closure Request". Our team will process the request within 48 hours. Before closure, ensure all pending withdrawals have been settled and your balance is zero or transferred out. Note that permanent account closure is different from self-exclusion — if gambling is the reason you wish to close, we encourage you to consider our self-exclusion program instead.

BCA bank transfers to dewaxx are typically credited within 5 to 15 minutes during standard banking hours. Transfers made outside of BCA's interbank clearing windows — generally late at night or during public holidays such as Idul Fitri — may take up to 60 minutes. If your deposit has not appeared in your dewaxx account after 60 minutes, contact live chat with your transfer receipt and our team will manually verify and credit the funds.

The minimum deposit on dewaxx is Rp 20.000 for all local bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and Rp 10.000 for e-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. There is no maximum deposit limit, although very large single transfers may trigger additional verification checks as part of our standard AML compliance procedures.

dewaxx supports withdrawals to all major Indonesian bank accounts — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata — as well as to OVO, DANA, GoPay, ShopeePay, and LinkAja e-wallets. Standard bank transfers are processed within 15 minutes to 3 hours during WIB business hours. E-wallet withdrawals are typically completed within 10 minutes. The minimum withdrawal is Rp 50.000 and there are no dewaxx-side fees.

Yes. dewaxx fully supports deposits and withdrawals via OVO, GoPay, DANA, ShopeePay, and LinkAja. To deposit via e-wallet, select your preferred provider on the deposit screen, enter the amount (minimum Rp 10.000), and follow the in-app payment prompt that appears. The transaction is usually confirmed within seconds. Make sure the e-wallet account is registered to the same name as your dewaxx account to avoid delays during verification.

dewaxx does not charge any platform-side transaction fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fees — for example, BRI and BNI charge a small SKN/RTGS fee for transfers between different banks. To avoid any potential fee, we recommend using the same bank for both deposit and withdrawal whenever possible. Contact your bank directly to confirm their applicable transfer charges.

The minimum withdrawal to a Bank Mandiri account on dewaxx is Rp 50.000. There is no upper limit per withdrawal transaction, though very large amounts — typically above Rp 50.000.000 — may be reviewed by our finance team before release as part of standard fraud-prevention and AML compliance checks. Withdrawals to Mandiri are processed within 15 minutes to 3 hours during WIB business hours.

dewaxx covers a wide range of sports markets tailored for Indonesian bettors. Football is the most popular, with full coverage of BRI Liga 1 (including Persija Jakarta, Persib Bandung, and Bali United), the EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, and FIFA World Cup qualifiers. We also cover Timnas Indonesia (the Garuda national team) fixtures, badminton (All England, Thomas Cup, Indonesia Open), MotoGP (including the Mandalika circuit), volleyball, basketball, and major e-sports tournaments including MPL Mobile Legends and Free Fire.

All BRI Liga 1 bets on dewaxx are settled based on the official 90-minute result (plus injury time), unless a specific market states otherwise. Match bets are voided if a fixture is postponed and not completed within 48 hours of the original kick-off time. Live in-play betting is available for selected Liga 1 matches. For handicap (voor bola) markets, the Indonesian voor convention is used — our odds display page includes a full explanation of how voor bola lines work.

Mix parlay (also called an accumulator or combo bet) on dewaxx lets you combine 3 or more individual match selections into a single bet for a significantly higher potential payout. All selections must win for the bet to pay out. If one leg is voided (due to a match postponement), the parlay is recalculated with the remaining legs. The minimum mix parlay stake is Rp 5.000, and there is no set cap on the number of legs you can include, subject to platform maximums.

Yes. dewaxx offers a comprehensive togel (Indonesia's traditional numbers lottery) section covering 2D, 3D, and 4D formats across multiple draw markets. Players choose a set of digits and a bet type, then wait for the official draw result. Payouts vary by format — 4D carries the highest odds. Draw schedules are published on the togel section of the platform and operate on WIB timezone. Deposits via OVO, DANA, and GoPay are all valid for togel wagers.

dewaxx hosts hundreds of slot titles from Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and other leading studios. Many players search for slot gacor (high-payout slots) — titles such as Gates of Olympus, Sweet Bonanza, and Starlight Princess from Pragmatic Play are consistently popular. RTP (Return to Player) figures for each title are displayed on the game information screen. Most dewaxx slots carry RTPs between 95% and 97.5%, with certified fairness verified by independent auditors.

dewaxx is fully optimized for mobile play through your smartphone browser — no app download is required. The mobile site adapts automatically to iOS and Android devices, delivering the full suite of sports betting, live casino, slots, and togel games. For the best experience, we recommend using an up-to-date version of Chrome or Safari on your phone. You can add dewaxx to your home screen as a shortcut for quick access.

dewaxx offers a first-deposit welcome bonus for new members — the specific percentage and maximum bonus amount are displayed on the promotions page at the time you make your first deposit. Bonus funds are credited automatically upon qualifying deposit. All welcome bonuses are subject to wagering requirements, which are clearly stated in the individual promotion terms. Only one welcome bonus may be claimed per player, per household, and per device.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must wager your bonus amount before withdrawing any winnings derived from it. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before the bonus converts to withdrawable cash. Specific wagering requirements, eligible games, and time limits are stated on each promotion's detail page.

Yes. dewaxx runs regular cashback and rebate promotions for sports betting, live casino, and slot games. Cashback percentages and eligible periods vary by promotion — they are announced on the promotions page and via email to opted-in members. Cashback is typically credited every Monday morning (WIB) for the previous week's qualifying losses. The minimum cashback credit threshold is Rp 10.000.

dewaxx operates a multi-tier VIP program that rewards consistent play with progressively better benefits — including faster withdrawal processing, higher deposit and withdrawal limits, dedicated account managers, exclusive Idul Fitri and Chinese New Year (Imlek) bonus packages, and personalized cashback rates. VIP tier upgrades are based on cumulative wagering volume over a rolling period. Full VIP tier criteria and benefits are detailed on the VIP section of the platform.

dewaxx is a licensed and internationally regulated platform operating with 256-bit SSL encryption on all data transmissions. All games are certified by independent fairness auditors, and our Random Number Generator (RNG) outcomes are verified to be provably fair. Player funds are held in segregated accounts, ensuring your balance is protected independently of the company's operational finances. We have served over 2.5 million Indonesian players since 2016 with a clean track record of timely payments.

dewaxx implements AES-256 encryption for all data stored at rest, combined with 256-bit TLS for data in transit. Access to personal data is restricted on a strict need-to-know basis within the company. Multi-factor authentication (MFA) is available for all player accounts and is mandatory for internal staff. We conduct regular third-party penetration tests and maintain a documented data-breach response procedure with a 72-hour player notification commitment. Full details are in our Privacy Policy.

The minimum age to register and play on dewaxx is 21 years. This applies to all players regardless of location within Indonesia. Age is verified at registration through a self-declaration and confirmed during mandatory KYC document checks. Any account found to belong to a player under 21 is immediately closed, deposited funds are returned, and all associated data is permanently deleted. We take underage access extremely seriously and encourage parents to use parental-control software on shared devices.

All responsible gaming tools — including deposit limits, loss limits, session time-outs, cooling-off periods, and permanent self-exclusion — are accessible directly in your dewaxx Account Settings under the Responsible Gaming tab. Reductions to limits take effect immediately. Requests to increase limits are subject to a 72-hour waiting period. Self-exclusion activates instantly and cannot be reversed during the chosen period. If you need assistance, contact [email protected] at any time — our team will act on your request without delay.